Refund Policy
90-Day Money-Back Guarantee
We stand behind every product we make. If you are not completely satisfied with your purchase, you may return it within 90 days of delivery for a full refund of the product price.
Return conditions
Items must be returned in a condition that allows us to identify the product. To start a return, contact us at support@north-alpine.com with your order number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we have processed your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to post the refund.